Can I cancel or change my order?
To ensure that your order is on its way to you as quickly as possible, we start processing it right after it is confirmed. For this reason, your order can neither be cancelled nor changed. Also the delivery address and the delivery conditions cannot be changed afterwards. To avoid errors, please check your details thoroughly before completing your order.
Do you still want to cancel? You can return unwanted items to us within 30 days.
If your address has changed and the package cannot be delivered, it will be returned to us and processed as a return, and the purchase amount will be refunded to you.
How do I view all the available sizes and colours?
We provide you with information on current availability by displaying stock levels. However, sometimes a desired size or colour combination is shown as in stock, even though it is already sold out.
Which size should I order?
The t-shirts, polos and hoodies have a size table available on the product page. Get your tape measure out and check the different lengths in centimetres.
Will an out of stock item be available again later?
Due to new stock arriving and returned goods, sold out items can soon become available again. However, it is impossible to provide reliable information.
Our Limited Editions - the name says it all - are limited. New exclusive items will be available regularly.
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How can I pay?
Choose which payment method is best for you: Credit card or iDEAL.
Which credit cards are accepted?
The Feadship Ocean Collection shop accepts Visa and MasterCard.
To which countries do you deliver?
All our items initially are available for shipping throughout the Netherlands and EU.
Worldwide distribution will be launched in the near future.
What are the shipping rates?
Shipping rates will be calculated in your cart when you add a product.
Shipping rates depends on where you want you package to be delivered.
How long will it take to get my order?
Available items will be dispatched within 3 - 5 business days.
Delivery times depend on its destination. More information follows.
Can I return an item?
Of course! You can return unworn items within 30 days and without giving a reason. Please note that you have to cover the costs of returning the items back to us.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at firstname.lastname@example.org.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return questions at email@example.com.
How long does a refund take?
When we have received your items correctly, you will be refunded within 30 days.
How will the amount be refunded?
The refund will be issued via the same payment method used to make the initial purchase.
How do I contact customer services?
Please send us an email at firstname.lastname@example.org. We are happy to help. We aim to answer your questions within 24 hours.